We are looking for a Technical Account Manager who combines strong client management skills with a deep understanding of recruitment processes (BPO/RPO) and a commercial mindset. This role is responsible for driving client success, adoption, and revenue growth through the expansion and upselling of our solutions.
📍 Location: Remote
⏰ Work Mode: Work from anywhere
💼 Role: Strategic Account Manager
Own and manage a portfolio of strategic clients (BPOs, RPOs, and enterprise recruitment teams)
Act as the main point of contact for all client needs, ensuring high satisfaction and retention
Build strong relationships with key stakeholders (TA leaders, operations, HR, and IT teams)
Drive product adoption and ensure clients are maximizing value
Identify opportunities foraccount expansion, upselling, and cross-selling
Develop and execute account growth plans aligned with client goals
Partner with Sales to close expansion deals and achieve revenue targets
Monitor usage, identify gaps, and proactively propose solutions
Understand and map client recruitment workflows (high-volume hiring, sourcing, screening, etc.)
Provide strategic recommendations to optimize hiring processes using the platform
Act as a consultant on best practices in recruitment operations and automation
Serve as abridge between clients and product/engineering teams
Support technical discussions such as integrations, APIs, and workflow configurations
Troubleshoot issues and ensure smooth implementation and onboarding
Translate business needs into technical requirements
Work closely with Sales, Product, Customer Success, and Support teams
Provide feedback from clients to improve product roadmap and features
Support pilot programs, onboarding, and training sessions
3–7 years inAccount Management / Customer Success / Sales
Experience inrecruitment, BPO, RPO, or Enterprises environments(highly preferred)
Proven track record inupselling or account expansion
Comfortable withSaaS platforms, integrations, APIs, or automation tools
Ability to handle technical discussions with both business and IT stakeholders
Experience with HR tech / recruitment tech is a strong plus
Strong commercial mindset with ability to identify growth opportunities
Excellent communication and stakeholder management skills
Analytical mindset (comfortable using data to drive decisions)
Problem-solving and consultative approach
Experience working withhigh-volume hiring environments
Familiarity with CRM tools (e.g., HubSpot, Salesforce)
Experience in AI, automation, or talent intelligence platforms
Ready to make an impact? 🚀 Apply now and let's grow together!
Strategic Account Manager • Manila, Metro Manila, PH
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