Chat Support Agent

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Chat Support Agent to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities :

Respond to customer inquiries via chat or email

Provide accurate information on products, services, or accounts

Resolve issues efficiently

Log all interactions in the system

Escalate complex issues to supervisors

Maintain service quality and client satisfaction metrics

Schedule & Training :

Shifts include nights, weekends, and holidays

Paid training on chat support tools and procedures

Requirements :

High School or Senior High School graduate (College preferred)

Strong written English communication

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Willing to work on-site in Quezon City.