Ecommerce Manager

E-Commerce Manager

Onsite in Eastwood

Earn up to 80k + other benefits

Job Summary

The E-Commerce Manager owns and manages the company’s e-commerce platform, driving revenue, conversion, and customer satisfaction. This role ensures effective online merchandising, campaign execution, and continuous optimization of the customer journey to convert traffic into sales and long-term value.

Key Responsibilities

• Manage day-to-day e-commerce performance (revenue, conversion rate, AOV, repeat purchase)
• Oversee online merchandising across site pages and promotional placements
• Execute e-commerce support for campaigns, launches, and seasonal initiatives
• Optimize customer journey, including navigation, content, and checkout experience
• Collaborate with Marketing, Digital, Customer Care, and Operations to ensure alignment and conversion efficiency
• Own and prioritize the e-commerce roadmap; coordinate with IT and vendors for enhancements
• Monitor performance metrics and generate insights for continuous improvement
• Stay updated on e-commerce trends, tools, and best practices

Key Performance Indicators (KPIs)

• Revenue growth
• Conversion rate and cart abandonment
• Average order value (AOV)
• Repeat purchase rate
• Campaign performance
• Customer experience and engagement metrics

Qualifications

• Bachelor’s degree
• 4–7 years’ experience in e-commerce, digital merchandising, or growth marketing
• Strong analytical and commercial skills
• Experience managing e-commerce platforms (Shopify is a plus)
• Strong problem-solving and critical thinking skills