Assistant Manager, Finance Operations

Job Description

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission
At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.

Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own.

We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By
Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team
We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive.

This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work.

This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the role and team

Zepz is looking for a driven and detail-oriented leader to support our Financial Operations - Payout Team of accountants. This role sits within the Product domain, but works very closely with Finance, acting as a team lead for our reconciliation analysts.

This team’s core mission is to ensure that we accurately represent money owed to or from our payout partners in our financial statements. As an Assistant Manager, you will supervise the day-to-day team output, workload allocation, and issue escalation, while ensuring service levels and quality standards are met.

You will act with integrity and build trust as you contribute to the company’s technical direction, ensuring we are doing right by every user in paying out their funds.

What you bring to the table

• Experience: Significant reconciliation experience with proven understanding of accounting principles and journals.

• Team Management: Proven experience in leading teams of reconciliation analysts in FinTech, financial services, payments, or other high transaction volume industries.

• Qualifications: Professional or commercial qualifications are an advantage.

• Technical Skills: Experience managing and analyzing large structured and unstructured datasets, including using SQL and other reporting analytics tools.

• Tools: Advanced MS Office/Google Suite tools capability, specifically Excel. Experience with reconciliation tools (e.g. Autorek) is a bonus.

• Communication: Strong written, verbal, and interpersonal communication skills.

• Operator at Heart: You have experience in financial accounting but are constantly seeking to automate, improve, and deliver for the end customer.

• Ruthless Prioritizer: You can execute under pressure whilst meeting deadlines and are comfortable putting tasks on the back burner to focus on the highest impact work.

• Problem Solver: You don’t stop asking “why” until you understand the root cause of an issue.

• Collaborative: You have a proven track record of working effectively with people at all levels both internal and external to the business.

• Flexible: You have the ability to work in a flexible manner to meet changing priorities and thrive in ambiguous, fast-paced contexts.

What you will focus on

• Team Leadership: Leading a reconciliation team to deliver accurate representation of money owed to or from our Payout Partners, fostering a culture of clear accountability for deliverables and leading by example.

• Operational Excellence: Working with internal stakeholders to improve the overall customer experience.

• Core Reconciliation Competencies: Reviews output quality, monitors unresolved items, challenges aged breaks and ensures robust closure discipline.

• System & Tool Mastery: Uses dashboards, workflow tools, capacity trackers and exception reports to manage team deliverables.

• Strategy & Leadership: Leads team routines, coaches staff, supports hiring process and onboarding. Promotes accountability and service culture.

• Risk & Compliance: Ensure team compliance with policies and mandatory training, review controls and issue remediation actions.

• Problem Solving & Root Cause Analysis: Validates root cause quality, priorities recurring issues and coordinates fixes with relevant stakeholders.

• Communication & Stakeholder Management: Handles escalations, aligns the team with stakeholders and ensures concise reporting of risks, blockers and actions.

• Audit Support: Supporting the Manager in leading internal and external audits.

• Process Improvement: Developing the team’s capability to ensure accuracy and timeliness of key tasks and collaborating with the Manager to automate and improve processes.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.