Assistant Client Manager

Job Description

Join a modern, fast growing Australian practice with deep exposure to international clients, direct client communication, opportunities for technical and career growth, and work-life benefits that are hard to match elsewhere.

Why you’ll love it here

• Global client exposure: Work with innovative overseas businesses entering the Australian market, with exposure to international tax and accounting concepts. An experience rarely found with other local providers.
  

• Skill Specialisation: Build deep expertise in Australian tax concepts for global clients (income tax, FBT, GST, transfer pricing), so your capability meaningfully levels up.
  

• Career Growth Opportunities: Clear progression, real ownership, mentoring and continuous training in a fast-growing, high-performing firm. This includes direct exposure to clients, and meaningful career pathways.
  

• Friendly Business Hours: Work Australian business hours (PH daytime), and enjoy your evenings and weekends off.
  

• Attractive Remuneration: We offer an above-market package that reflects the importance of this role and provides you with financial security and the freedom to pursue your goals.
  

• Direct Engagement: Direct engagement as independent contractors, ensures you keep more of what you earn versus traditional employment, and without intermediary providers getting in the way.
  

• Generous paid leave: Contracts include equivalent of 20 days paid annual leave, 10 days paid sick leave, an additional half-day Friday paid leave once a month, your birthday day-off as paid leave.
  

• Quarterly Sales Bonus: All team members are eligible to participate in our quarterly sales bonus scheme, allowing you to share in the company’s success.
  

• No commute/ truly remote: 100% WFH and flexible work arrangements with a team that values work-life balance. Ditch the commute and spend more time with your family and friends.
  

• Philippines Social Events: We hold frequent in person and online social events for the Philippines team, helping team members develop meaningful connections and supporting the general wellbeing and culture of the business.
  

• People-first culture: We genuinely care about our team and recognise hard work, celebrate achievements, and believe our people are our greatest asset. Our Philippines team is fully embedded within our culture, with team based in Adelaide, Sydney, Philippines, and the UK.
  

• Impactful work: Be part of a team that makes a real difference for global businesses navigating the Australian market, helping them succeed whilst contributing to the Australian economy.
  

Who is ABN Australia

ABN Australia is an Australian corporate services business with a focus on helping global businesses succeed in Australia through an innovative range of business establishment, compliance, accounting, and workforce solutions. The business is seeing excellent growth, has secured over 500 five star reviews, and has a diverse and exciting international client portfolio that makes it unique in the market.

What you’ll do

The Assistant Client Manager plays a key supportive role in the delivery of top tier tax and accounting services to our ever-expanding portfolio of international clients. They assist in the execution of day-to-day client services delivery, working closely with the Client Manager and senior technical team members to facilitate all aspects of service delivery, ensuring a positive customer experience across their portfolio.

• Liaise with Senior Client Manager to support the delivery of broader Tax and Accounting services across client portfolio, including acting as first point of contact to various stakeholders.
  

• Business development and client relationship initiatives in order to strengthen our customer service and marketing programs.
  

• Maintain client records and documentation in accordance with internal systems and compliance requirements.
  

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  Assist with onboarding and information gathering for new client engagements.
  
  Support revenue growth by identifying and pursuing opportunities for up-selling and otherwise enhancing the client experience and satisfaction across.
  

  
  

• Support cost controls and efficiency by identifying and implementing improvements as appropriate and in consultation with senior technical team members (Senior Managers, Client Manager, etc.)
  

• Identify and communicate client pain points internally, supporting continuous improvement efforts.
  

• Support organisational compliance with public practice regulations, requirements, standards, and other guidance.
  

• Assist with bookkeeping, payroll processing, and other foundational service delivery as appropriate and within skills.
  

What makes you a great fit

The candidate is required to possess the ability to conduct themselves professionally within the workplace and demonstrate the following:

• Minimum of 3 years’ professional experience in a similar professional services (or related) environment, ideally with experience in a role with client engagement, bookkeeping and/or accounting responsibilities
  

• Proven experience in foundational Australian compliance, tax and accounting skills and processes
  

• Knowledge of Xero and a sound grasp of day-to-day accounting workflows
  

• Comfortable with ATO compliance including BAS, IAS and STP obligations
  

• Tertiary Accounting qualifications highly regarded (e.g. B. Commerce/Accounting, etc.)
  

• Excellent time management skills and ability to work and communicate under pressure;
  

• Excellent written and verbal communication skills;
  

• Ability to work autonomously / self-motivated / accountable for own work;
  

• Excellent client relationship and business development skills;
  

• Strong in technology applications and process improvement mindset;
  

• Entrepreneurial mindsight focused on growth and process improvement;
  

Our values (how we win together):

We work together as a business and as individual team members to consistently uphold our core values:

• Responsive by Nature: Responsiveness to clients, each other and opportunities is our superpower
  

• Committed to Excellence: We are committed to excellence in everything we do
  

• Continuously Improving: We recognise opportunities and strive to keep improving
  

• Collaborative and Communicative: We work together and communicate openly to achieve best outcomes
  

What’s next?

Send us your resume to careers@abnaustralia.com.au with subject “Assistant Client Manager (PH) - [Your Name]”.

Requirements
You will bring your positive can-do attitude, entrepreneurial mindset, professionalism and customer service focus and you will have: Tertiary qualifications in Commerce, Accounting, Business Administration/Management (or a related field) Current professional Accounting registration (CPA/CA, etc.) A minimum of 5 years' experience working in Australian tax and accounting Outstanding time management skills Excellent professional communication skills (both written and verbal) Demonstrated attention to detail A strong commitment to customer service, confidentiality and continuous improvement