GERMAN - BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

GERMAN - BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

About the Company

Nexlence is an Al-driven Customer Experience (CX) specialist focused on serving Gen Z brands. By integrating intelligent knowledge management, real-time market insights, global personnel dispatch, quality empowerment, and training systems, we provide scalable, globally flexible, and immersive Al-driven CX services. This empowers brands to build unprecedentedly close connections with their users.

About the Role

Join our dynamic team at Nexlence as a German Bilingual Customer Service Representative. This full-time role is based in Ortigas Pasig City Metro Manila and offers the opportunity to provide exceptional customer service support to our valued clients.

Responsibilities

• Handle inbound and outbound customer calls, emails, and other communication channels
• Respond to customer inquiries, concerns, and requests in a professional and timely manner
• Provide accurate information and solutions to address customer needs
• Maintain detailed records of customer interactions and update customer information
• Collaborate with internal teams to ensure seamless customer experience
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications

• Fluency in German and English, with excellent verbal and written communication skills
• Previous experience in a customer service or call centre role, preferably in a multilingual environment
• Strong problem-solving and critical thinking abilities to handle a variety of customer enquiries
• Ability to work in a fast-paced, target-driven environment and maintain a positive attitude
• Proficient in using computer systems and office software applications
• Exceptional interpersonal and customer service skills

Pay range and compensation package

We are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer:

• Opportunities for professional development and career advancement
• Comprehensive health and wellness benefits
• Flexible work arrangements to support work-life balance
• Team-building activities and a vibrant company culture

Equal Opportunity Statement

We are committed to diversity and inclusivity.