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Workforce Management Analyst - RTA
Workforce Management Analyst - RTAEXL Service Philippines, Inc. • Muntinlupa City, National Capital Region, Philippines
Workforce Management Analyst - RTA

Workforce Management Analyst - RTA

EXL Service Philippines, Inc. • Muntinlupa City, National Capital Region, Philippines
7 days ago
Job description

Job Description:


Responsible for intra-day management processes for operations located in Alabang Philippines. To achieve business service level objectives efficiently.


Roles and Responsibilities

  • Efficiently manage intra-day staffing and service level.
  • Provide timely, accurate reports on intra-day performance.
  • Monitor and drive schedule adherence.
  • Communicate effectively with internal and external customers.
  • Perform other duties and assignments as directed.


General Skills

  • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
  • Solid critical thinking, problem solving, and interpersonal skills.
  • Demonstrates ability to give and receive feedback with peers and business partners.
  • Must demonstrate sound arithmetic, analytical and problem-solving ability.
  • Excellent verbal, written and comprehension skills.


Technical Skills

  • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
  • Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.

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Workforce Management Analyst - RTA • Muntinlupa City, National Capital Region, Philippines

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