Job Description
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities :
Respond to customer inquiries via chat, email, or messaging platforms
Provide accurate information on products, services, or account details
Resolve questions or concerns professionally and efficiently
Document all interactions and updates in the system
Escalate complex issues to supervisors when necessary
Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training :
Shifting schedules, including nights, weekends, and holidays
Full paid training on non-voice processes and company systems
What You’ll Gain :
Hands-on experience in non-voice customer support within the BPO industry
Opportunities to improve written communication, problem-solving, and multitasking skills
Exposure to a fast-paced, collaborative, and supportive work environment
Requirements
High School or Senior High School Graduate (College level or graduate is a plus)
Strong written English communication skills
Customer-focused, detail-oriented, and solution-driven mindset
Basic computer skills and ability to multitask
Willing to work onsite in Metro Manila
Open to shifting schedules
Why Join Us
At Bellsoft Global, we offer competitive pay, career growth opportunities, and a dynamic, supportive work environment. Join our team to develop your skills, gain valuable BPO experience, and contribute to helping businesses succeed while advancing your own career.
Apply Now
Start your career in non-voice customer support with Bellsoft Global. Apply today to provide excellent assistance through chat and email while developing your professional skills.
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