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Guest Service Officer
Guest Service OfficerThe Peninsula Manila • The Peninsula Manila
Guest Service Officer

Guest Service Officer

The Peninsula Manila • The Peninsula Manila
1 day ago
Job description

We’re seeking top-caliber, motivated, and upbeat hospitality professionals to support Front Office operations, delivering exceptional service and personalized care to VIP and The Gallery Club guests throughout their stay.

Key Accountabilities

  • Support Guest Relations Manager in deliverinig seamless daily operations and consistently upholding elevated service standards aligned with the VIP classifications and brand standard expectations.
  • Review daily VIP arrival and in-house lists, proactively executing assigned actions to personalize and enhance the experience of arriving, staying, and departing VIP guests.
  • Manage VIP arrivals and departures with professionalism, warmth, and efficiency, ensuring a memorable first and last impression of the hotel.
  • Coordinate pre-arrival, on-property and even post-stay arrangements with relevant operational departments to anticipate guest needs, fulfill special requests, and maximize overall guest satisfaction.
  • Execution of VIP Rooms Inspections prior to arrival to ensure all aspets of the room are fully prepared and presented on the guest’s point of view.

General Requirements

  • At least 2 years of experience in Hotel Front Desk or Club Lounge operations
  • Should have extensive knowledge of Shiji
  • Able to facilitate check in, check out, billing-related concerns, and Concierge transactions.
  • Possesses knowledge on basic F&B service standards
  • Excellent customer service skills

We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.

The Peninsula Manila​

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.

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Guest Service Officer • The Peninsula Manila

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