Role Overview
Qualifications & Experience
Assistant Vice President - Workforce Management • Pasay, National Capital Region, Philippines
As a WFM Business Partner, you align workforce management strategies with overall business objectives.You serve as an advisor and liaison between the workforce management function supporting a medi...Show more
The Real-Time Analyst is responsible for monitoring and analyzing real-time performance metrics, ensuring adherence to service level agreements (SLAs) and optimizing workforce management in a fast-...Show more
Responsible for supporting the BOD in portfolio strategy decisions and in supporting targeted Strategic Business Units in the development of business unit strategies.Portfolio-level strategy: Suppo...Show more
Ready to build the future with AI?.At Genpact, we don’t just keep up with technology—we set the pace.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI G...Show more
This role requires strong leadership, analytical skills, and the ability to collaborate across departments to optimize workforce performance.Develop and implement workforce strategies aligned with ...Show more
Ready to build the future with AI?.At Genpact, we don’t just keep up with technology—we set the pace.AI and digital innovation are redefining industries, and we’re leading the charge.Genpact’s AI G...Show more
Assistant Vice President – Merchandising.Hardware) leads the strategy, planning, and execution of the hardware category.The role focuses on building the right assortment, meeting sales and profit g...Show more
This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision‑making.The WFM Manager leads a...Show more
The VP of Agency Strategy and Transformation is responsible for developing, communicating, executing, and sustaining strategic initiatives that enhance the company's sales and distribution channels...Show more
Bachelor’s Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertise.At least 1 year of previous experience with data analysi...Show more
Assistant Manager – Workforce Management.The ideal candidate will play a critical role in optimizing staffing, improving operational efficiency, and ensuring workforce strategies align with busines...Show more
Leads a team of Workforce Management (WFM) Supervisors and Analysts to provide operational support.Responsible for Workforce Management and service delivery to both internal and external stakeholde...Show more
As a WFM Business Partner, you align workforce management strategies with overall business objectives.You serve as an advisor and liaison between the workforce management function supporting a medi...Show more
The WFM Team Manager is responsible to take ownership of deploying & maintaining the WFM Toolkit with ability to review.Handle Time that is refined to calculate resource requirements for people, pr...Show more
Provides explanations and interpretations within area of expertise.Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.Gather w...Show more
Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.This position is also responsible for managing various administ...Show more
The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency....Show more
Manage forecasting, scheduling, and real-time productivity to meet service and staffing targets.Oversee capacity planning and staffing strategies across assigned sites.Coordinate closely with Opera...Show more
