Mandarin Email Support

RESPONSIBILITIES

• Filter and answer client requests and questions via email or on client portal in English or Mandarin.
• Communicate well and clearly, taking the time to understand user feedback and incorporate into recommendations.
• Operating as the lead point of contact for all day-to-day matter specific to your accounts
• Process client claims for lost and damaged parcels
• Act as the liaison between the clients and the account managers.
• Work closely with all internal teams to drive towards excellence and results for your clients.

REQUIREMENTS

• Written and verbal proficiency in ENGLISH and MANDARIN
• Experience in customer service and client-focused solutions roles.
• Ability to communicate, present and influence key stakeholders at all levels of an organization.
• Excellent problem-solving and task management.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Ability to handle stressful situations in a calm and measured manner.