COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
We are currently seeking an organized, detail-oriented Vacation Planner to join our team. This position wears many hats including:
> Concierge/ Guest Services – pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests needs, local knowledge, anticipating needs, working with ops teams for special occasions
> Reservations – extensive property knowledge, creating & adding to guest profiles, keeping response times low and conversion rates high
> Office Admin – lots of miscellaneous tasks such as data entry, auditing our listings, writing photo captions, sending reports, and assisting in our month end process
This is a pivotal role within our growing organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
Responding to guests inquiries, emails and messages with an emphasis on sense of urgency
Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc.
Processing guest payments, sending payment requests, and late reminders
Answer incoming phone lines
Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for arrival, no excuses
Effectively communicating with the operations teams
Auditing our public listings for accuracy
Proper reporting/ logging of all pertinent information
Process & distribute arrival reports daily
Accurate vendor scheduling to ensure nothing is missed
Documenting our processes and checklists, building our SOP manual dubbed “The Play Book”
Additional projects as requested
What You Need
Quiet dedicated workspace w/ stable, secure high-speed internet connection w/ backup internet option
Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
Detail-oriented would be an understatement
Excellent time management, communication & organizational skills – we have a deep appreciation for genuine hospitality which means ensuring no balls get dropped
Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
Team player – this is a startup, we all wear many hats
Tech-savvy/ quick learner since we utilize various computer systems
Vacation Rental/ Hotel/ hospitality experience (preferred)
Flexible schedule as our busy times fluctuate
What We Offer
Competitive Salary - 16,685 PHP // $280 USD per week
Generous Vacation Policy - 13 paid days + 5 unpaid days if needed, 18 paid days after 3 years
Health Insurance Stipend of 2,385 PHP // $40 USD per month
YETI (Year End Team Incentive) Program
Apple Workstation
Annual Holiday Gathering
Growth Opportunities
IF INTERESTED:
Please submit your resume + brief video introduction of yourself (will receive emails with next steps)
You will NOT be considered until both of these items are submitted
Email and LinkedIn submissions will not be reviewed
We will reach out to you directly if we’d like to move forward – PLEASE DO NOT CALL
Vacation Planner • Remote, Remote, Philippines
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