Customer Service Representative – Non-Voice
Metro Manila | Onsite
Sapient
About us
Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱26,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career—just like many of our current team members who chose to grow with us.
Job Description
We are hiring Non-Voice Customer Service Representatives to handle customer inquiries through chat, email, or messaging platforms. Deliver professional assistance without using the phone.
Responsibilities :
- Respond to customer inquiries via chat or email
- Provide accurate information about products, services, or accounts
- Resolve issues efficiently and professionally
- Document all interactions in the system
- Escalate complex concerns to supervisors
- Maintain quality, productivity, and customer satisfaction metrics
Schedule & Training :
- Shifts include nights, weekends, and holidays
- Paid training on non-voice processes and platforms
Requirements :
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Detail-oriented, solution-driven, and customer-focused
- Basic computer skills and multitasking
- Willing to work onsite in Metro Manila
Why Join Us
Competitive pay with incentives
Career growth and skill-building opportunities
Collaborative, supportive, and dynamic team environment
Apply Now
Start your career in non-voice customer support at Sapient and help clients through chat and email while growing professionally."