Vietnamese bilingual call center agent - Quezon City

We have a new Vietnamese bilingual customer service representative job in Quezon City.

This job would be on shifting schedules.

The starting date for the job would be October 21, 2025.

Benefits :

HMO from Day 1, plus HMO Coverage for your dependents

Paid Leaves

Training and learning development programs

Pioneer team, Career advancement

Qualifications :

• Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher)
• Minimum 2 years in College
• Preferably with at least 1-2 years of TSR / IT Helpdesk experience
• No BPO experience are welcome to apply
• Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.

Customer Service Representatives assist customers with their concerns, understanding their problems and

providing solutions through calls, chats, and / or emails (depending on the needs of the LOB).

Responsible for servicing the needs and concerns of customers

Adhere to processes and policies implemented by the company and the client

Identify customers needs, clarify information, and provide the correct solutions

Build rapport and engage customers by going the extra mile

Ensure proper documentation and manage productivity

Understand set targets and take the necessary steps to ensure that they are met.