Customer Service Representative

Job Description :

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.

Qualifications :

• High School or SHS graduates welcome
• Preferably with 2 yrs CCE or 6 months experience for Tech support
• Positive attitude and strong communication skills
• Patience, empathy, and a positive attitude.