Talent.com
Customer Service Representative (CSR) | Cebu | Onsite

Customer Service Representative (CSR) | Cebu | Onsite

TASQ Staffing SolutionsCebu, Philippines
18 days ago
Job type
  • Quick Apply
Job description

Work Setup :  100% Onsite (Cebu City)

Shift :  No Fixed Schedule

Responsibilities :

  • Handle inbound customer inquiries via phone, email, and chat related to travel bookings, itinerary changes, cancellations, and other travel-related services.
  • Provide detailed and accurate information about travel destinations, accommodations, transportation options, and travel packages.
  • Assist customers in making reservations and bookings, ensuring all details are accurate and complete.
  • Resolve customer issues and complaints with empathy and efficiency, escalating complex issues to higher-level support as needed.
  • Maintain up-to-date knowledge of travel industry trends, regulations, and company policies to effectively assist customers.

Qualifications :

  • At least 2 years experience of voice (Inbound, International Account)
  • Excellent verbal communications skills
  • Superior listen, written, data entry and typing skills

    • Benefits :

    Upon regularization :

  • 10 VL, 10 SL, 5EL
  • HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)
    • Create a job alert for this search

    Customer Service Representative • Cebu, Philippines