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Customer Service Representative (Korean-English)

Remote PeopleManila, Metro Manila, .PH

30+ days ago

Job type

Quick Apply

Job description

We specialize in connecting forward-thinking companies with outstanding global talent. Whether you’re looking to fill a critical role or expand into new markets without local offices, we’re here to support you every step of the way.

Role Overview

The Bilingual CSR will provide world-class support to Korean and English-speaking customers for a new high-profile client — a leading crypto exchange running a crypto-based rewards program . The role is not location-dependent but must align with Korean business hours.

Key Responsibilities

Provide email, chat, and ticket-based support (via Zoho Desk) to Korean and English-speaking users.
Troubleshoot and resolve customer issues promptly, with professionalism and empathy.
Maintain high product knowledge to effectively explain crypto reward program details.
Collaborate with supervisors and cross-functional teams to share customer insights.
Keep meticulous records of interactions, ensuring thorough follow-up and resolution.
Identify and report trends or recurring issues, contributing to continuous improvement.

Must-Haves :

Fluency in Korean and English (written & spoken).

5+ years in customer service, with 2+ years supporting U.S.-based companies.

Experience with Zoho Desk (or equivalent platforms like Zendesk, Freshdesk, etc.).

Strong written communication in English.

Crypto or tech industry experience strongly preferred.

Ability to work independently and provide regular updates to management.

Excellent attention to detail and organizational skills.

Nice-to-Haves :

Familiarity with blockchain-based loyalty programs.

Experience in high-volume customer service environments.

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Customer Service Representative • Manila, Metro Manila, .PH