Executive - Business Channels (Operations & Customer Service)

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The Business Channels Operation Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; Learn and use I-Pads / other devices (if applicable to branch) for customer service / cross selling; Assist in calling up customers for service / sales interactions; Operations Carry out Branch RCSA through sample checking and effective rectification as applicable; Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner; Over-ride transactions as per Bank defined transaction limits; Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier); Comply with staff rotation guidelines through inter-branch / region transfer as part of operational risk mitigation; Observe and comply with the Bank's Code of Conduct Other Responsibilities Maintain confidentiality of customers and Bank's information in a responsible manner; Keep a clean, organized work area and maintain a professional appearance; Attend all trainings as applicable including e-learning / Workday; Filing of reports;.

Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc; Carry out other duties as assigned periodically.

Requirements Education / Qualification Malaysian citizen Fresh graduates or candidates with relevant work experience are welcome to apply Experience Related working experience in financial institution or related field Possess customer interaction / cash handling / transaction processing / sales experience Special Skills Basic banking knowledge High level of integrity and accountability Excellent service mindset and communication skills and cross selling skills Professional appearance and courtesy Certification / Licensing Requirements (optional) FIMM / UT license PCE