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Call Center Account / Process Trainer (Clark, Pampanga)

Call Center Account / Process Trainer (Clark, Pampanga)

TASQ Staffing SolutionsAngeles City, Pampanga, Philippines
30+ days ago
Job description

About the job Account / Process Trainer (Clark) | Onsite

Benefits :

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • HMO and life insurance for the employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great Place to Work certified.

Responsibilities :

1. Training Needs Analysis :

  • Ability to identify training needs accurately.
  • Ability to extend follow-up support on the floor to sustain learning and improve performance.

    • 2. Curriculum and Course Design :

  • Demonstrates end-to-end understanding of course design methodologies.

    • 3. Content Development :

  • Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

    • 4. Course Delivery :

  • Possesses effective delivery / training techniques and methods.

    • 5. Research Methodology :

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

    • Requirements :

  • Graduate of any 4-year course.
  • At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry.
  • Preferably with a background or knowledge in tech support.
  • Excellent oral and written communication.
  • Amenable to working in shifting schedules in Clark.
  • Amenable to work onsite
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