Biz Dev Specialist (Philippines)

Job Description

This is a remote position.

We are seeking a dedicated and customer-focused Call Center Agent to join our team in the Philippines supporting Omni Auto Glass in San Antonio, TX. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This in-person role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Requirements

Key Responsibilities

Handle Inbound Calls : Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.

Schedule Appointments : Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.

Provide Information : Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.

Customer Follow-Up : Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.

Data Entry : Accurately enter customer information, service requests, and appointment details into our CRM system.

Support Team : Collaborate with technicians and management to resolve issues and streamline operations.

Qualifications

Experience : 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.

Skills :

Excellent English with minimal accent.

Strong verbal and written communication skills.

Strong problem-solving and multitasking abilities.

Proficiency with CRM software and basic computer systems.

Empathy, active listening, and conflict resolution skills.

Attributes : Positive attitude, team player, and commitment to customer satisfaction.

Education : High school diploma or equivalent.

Availability : Must be available to work Monday–Saturday, 8 : 00 AM–5 : 00 PM (U.S Time).

Benefits

Supportive Environment : Work in a family-run business with a tight-knit team and a focus on employee growth.

Benefits : Competitive pay, paid time off, paid training.

Perks : Work from home!

Reputation : Be part of a trusted company with a strong community presence and stellar customer reviews.

Requirements

Strong communication skills to interact with customers effectively and team members. Proficiency in administrative tasks related to service documentation and inventory management. Previous experience as an auto glass installer Previous experience in managing auto glass installers and operational processes Ability to supervise junior technicians or trainees as needed. Background in auto glass sales A keen eye for detail and commitment to delivering quality workmanship. An unwavering belief in the value of our potential customers