Customer Experience Associate

Customer Experience (CX) Associate

Confidential Consumer Biotech & Digital Health Company

Full-Time

• Fully Remote (UK or US Hours) Our Mission

Our mission is to accelerate the  mass-market global adoption of consumer biotech products  so that every human can live  at least 100 healthy years .

Our immediate focus is tackling excess bodyweight by increasing global access to  GLP-1 medications , helping address obesity at scale. To do this, we are building an  AI-powered clinical operating system  that enables consumer brands to deliver direct-to-patient healthcare seamlessly, compliantly, and globally.

We operate across multiple consumer healthcare brands in the U.S. and U.K., and our infrastructure is on track to serve  100 million patients worldwide by 2035 . This role sits at the heart of that mission.

CompanySnapshot.

$50M ARR, cash-flow positive)

The Opportunity

We are building a world-class, fully remote CX organization. As a  CX Associate , you will be a frontline owner of the patient experience, working closely with CX Leads and clinical teams to deliver  fast, accurate, empathetic, and compliant support .

This role goes far beyond traditional customer support. You will operate across  care coordination, medical assistance, pharmacy workflows, billing, and customer success , ensuring patients feel supported and confident at every step of their journey.

If you excel, this role offers a clear path into  CX leadership .

Key Responsibilities

Medical & Care Coordination

Medication & Pharmacy Coordination

Customer Support & Success

Product & Process Improvement

Compliance & Certification

What We’re Looking For

Core Operating Skills

Mindset & Values

Work Schedule & Flexibility

This is a demanding role with real responsibility.

Optional high-intensity schedules (e.g., 12h / 6 days) with  +45% pay

This is not a clock-in, clock-out role. It is a mission-critical operating position.

Nice to Have

2+ years of relevant experience in  care coordination, medical assistance, medical billing, CX, CS, or support

Our Cultural Standards

We are building something generational. These are non-negotiable :

“Build an amazing experience. Make every step exceptional. Act in the long-term interest of the customer. Give massively more value than you take.”

Compensation & Benefits

Why Join