Executive Monroe Consulting Group is recruiting on behalf of a #1 global market leader in digital shopper marketing. Our client is looking for a Head of IT. This job initially offers a remote work set-up and will transition to Hybrid (2-3 days onsite).
Job Summary
Our client is seeking a hands-on Head of IT based in Manila to lead a lean, high-impact IT function responsible for day-to-day reliability, security, and enterprise systems.
This role is well-suited to a senior IT leader who enjoys being close to the systems , takes pride in well-run operations, and values clear ownership over unnecessary complexity. You will personally operate and improve key IT and security platforms while leading a small local team and partnering closely with US-based leadership.
We value IT as a core operational and risk-management function , and we are intentional about keeping it focused, well-scoped, and effective.
Key Responsiblities
Run Reliable, Hands-On IT Operations
- Operate and oversee identity and access management (SSO, MFA, user lifecycle)
- Ensure dependable end-user computing, device provisioning, and support
- Manage core corporate infrastructure and SaaS systems
- Own backups, disaster recovery readiness, and incident response
Operate and Improve Security Controls
Hands-on operation of endpoint security (CrowdStrike or equivalent EDR)Configure, monitor, and respond to endpoint and network security alertsParticipate directly in incident investigation and remediationMaintain a pragmatic, proportionate security posture aligned with business riskOwn Enterprise & Business Systems
Administer core enterprise platforms, including ERP (Deltek), finance, and HR systemsReduce reliance on external consultants through direct system ownershipEnsure systems are reliable, well-documented, and support business operationsLead a Lean, Local IT Team
Manage and mentor a small Manila-based IT teamSet clear expectations for ownership, documentation, and escalationCreate a calm operating environment where issues are addressed early and professionallyPartner Effectively Across Regions
Work closely with mixed US and Manila-based Finance and Product Engineering leadersProvide clear, timely communication on incidents, risks, and tradeoffsSupport audits, insurance requirements, and customer security reviews as neededOperational Efficiency & Right-Sizing
Continuously evaluate team structure, tooling, and security controls to ensure they are proportionate to business risk and company sizeSimplify processes and reduce unnecessary friction while maintaining reliability and securityKey Qualifications
8-15 years of experience in IT operations, infrastructure, and securityProven experience in hands-on endpoint security operations (CrowdStrike or similar)Strong background in identity & access management, device management, and SaaS operationsExperience owning enterprise systems (ERP, finance-adjacent platforms)Comfortable operating in a small team where leaders stay close to the workCalm, practical judgment during incidents and changeThis is a hands-on leadership role . Candidates who prefer purely strategic or advisory positions will not be a good fit.
How You'll Work
You will have clear authority for IT operations and security within the enterprise domainProduct Engineering owns product systems and application architecture; you set guardrails and partner closelyRisk decisions are documented and made transparently with leadershipWhat Success Looks Like
Employees experience IT as dependable and responsiveEndpoint security is actively monitored and well-understoodIncidents are handled calmly and effectivelyEnterprise systems are stable and owned internallyLeadership trusts the IT function and rarely needs to escalateSecurity controls are proportionate to risk, enabling employee velocity rather than hindering itIT is viewed as a dependable partner that rarely escalates and does not block progress unnecessarily