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Team Lead (English)
HRTXTaguig, Philippines26 days ago
Job descriptionMinimum experience of 4 years with customer service in the BPO / BPM industry Bachelors degree in any course A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS. Willingness to work in rotational shifts Amenable to work in shifting schedules. Amenable to work ONSITE (TAGUIG). Able to start ASAP
Job Description :
- Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
- The role will also require the individual to motivate, mentor, coach and groom the team.
- Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach, mentor, motivate and interact with people
- Excellent verbal and written communications in both English and Spanish.
- Strong decision making and analytical ability
- Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
Key Qualifications :
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Team Lead • Taguig, Philippines