Quality Analyst - Retail Sales (Cebu) | OnsiteTASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quality Analyst - Retail Sales (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
8 days ago
Job type
- Quick Apply
Job descriptionMonitoring and Evaluation : Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures. Data Analysis and Reporting : Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management. Coaching and Feedback : Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development. Quality Improvement Initiatives : Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs.
Nature Of the Account : Retail Sales
Start Date : ASAP
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : Night Shift
Educational Requirement : At least 2nd year completed
Work Experience :
- 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain
Essential Hiring Skills :
1. Ability to Mentor agents and give feedback of calls monitored
2. Act as a Subject Matter Specialist
3. Participate in teleconferences and meetings initiated by the customer
4. Take ownership of issues and escalations
5. Ability to plan, prioritize, organize and communicate with client
Responsibilities :
Create a job alert for this search
Quality Analyst • Cebu City, Cebu, Philippines
Related jobs
About the job Quality Analyst - Retail Sales (Cebu City) | Onsite.Ability to Mentor agents and give feedback of calls monitored.
Act as a Subject Matter Specialist.Participate in teleconferences and...Show more About the job : Quality Analyst - Travel Sales (Cebu) | Onsite.Educational Requirement : At least 2nd year completed.Listening to live, recorded, or side-by-side calls and reviewing other customer in...Show more 
About the job : Quality Analyst - Travel Sales (Cebu City) | Onsite.Educational Requirement : At least 2nd year completed.
Listening to live, recorded, or side-by-side calls and reviewing other custom...Show more Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evalu...Show more
Quality Analyst - Travel Sales (Cebu City) - Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job : Quality Analyst - Travel Sales (Cebu City) | Onsite.Educational Requirement : At least 2nd year completed.
Listening to live, recorded, or side-by-side calls and reviewing other custom...Show more
Last updated: 30+ days ago
Call Center Quality Analyst - (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quality Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain.Listen to live, recorde...Show more
Last updated: 30+ days ago • Promoted
Sales Team Lead (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent).At least 2 years of experience as a Sales Team Lead in a contact center environment.
At least college level education.Has s...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Retail (Cebu) | Onsite
TASQ Staffing Solutions • Cebu, Philippines
At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain).Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social me...Show more
Last updated: 30+ days ago • Promoted
QA Manager - Retail (Cebu) | Onsite
TASQ Staffing Solutions • Cebu, Philippines
Minimum 4yrs exp as a QA Manager in a any domain experiences (preferably in retail domain).Has understanding of quality methodologies (Lean six sigma, Kaizen, etc.
preferable).Direct client managem...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Retail Sales (Cebu City) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quick Apply
Last updated: 6 days ago
Data Analyst - Cebu
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for a reporting analyst / data analyst to work on site in either F.The prescreening interview will be done over the phone.
About the job Reporting Analyst / Data Analyst (Cebu).Nature ...Show more
Last updated: 30+ days ago • Promoted
Call Center QA Manager - Cebu City
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job QA Manager (Cebu).Manage a team of 15-20 quality analysts.Monitor agents for compliance with established processes, policies and guidelines.
Work with the supervisor and / or team lead t...Show more
Last updated: 30+ days ago • Promoted
BPO Quality Analyst - Travel Sales (Cebu City)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quick Apply
Last updated: 30+ days ago
Realtime Analyst - Retail (Cebu) | Onsite
TASQ Staffing Solutions • Cebu, Philippines
Preferred : tools knowledge like IEX / Verint, or Genesys.Handles real time adherance / scheduler tools.Primary database : Excel (must know how to use).
Continuously track call / chat volumes, agent availab...Show more
Last updated: 30+ days ago • Promoted
Data Analyst - Cebu City (Hybrid)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Position : Reporting Analyst / Data Analyst (Cebu).Hybrid (1-2 days onsite per week).Proficiency in MS Excel, PowerPoint, PowerBI, and PowerApps.Show more
Last updated: 30+ days ago • Promoted
Real Time Analyst - Cebu (start work by August 15)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Realtime Analyst - Retail (Cebu) | Onsite.Undergraduate or College Graduate.At least 2 years as a Realtime Analyst (RTA).
Preferred : Knowledge of tools such as IEX / Verint or Genesys.Experience manag...Show more
Last updated: 30+ days ago • Promoted
Quality Assurance Manager - Retail BPO (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
QA Manager - Retail (Cebu) | Onsite.At least 4 years of experience as a QA Manager in any industry, preferably in retail.
Knowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc.Exper...Show more
Last updated: 30+ days ago • Promoted
Reports Analyst (Power BI) - Cebu City, hybrid setup
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is seeking to fill an on-site position for a Reporting Analyst / Data Analyst immediately.The initial pre-screening interview will be conducted via phone.
Position Overview : Reporting Analyst / Dat...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Travel Sales (Cebu)
TASQ Staffing Solutions • cebu city, Cebu, PH
Nature Of the Account : Travel Sales Start Date : ASAP Type of Support : Voice Work Arrangement : 100% Onsite (Cebu) Shift Schedule | Restdays : Night Shift Educational Requirement : ...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Travel Sales (Cebu City) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quick Apply
Last updated: 12 days ago
Quality Analyst - Travel Sales (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quick Apply
Last updated: 19 days ago
Quality Assurance Manager - Retail BPO (Cebu) |Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
QA Manager - Retail (Cebu) | Onsite.At least 4 years of experience as a QA Manager in any industry, preferably in retail.
Knowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc.Exper...Show more
Last updated: 30+ days ago • Promoted