Claims Management-San Pedro

Department : Supply Chain & Logistics Location : Philippines Department : Supply Chain & Logistics Location : Philippines Job Description Job Summary :

The Claims Validation and Dispute Associate is responsible for verifying, validating, and resolving claims of LEX Operations. This role involves conducting thorough investigations, analyzing supporting documents, and collaborating with relevant teams to ensure accurate claim assessments and timely dispute resolution. The associate plays a key role in minimizing financial losses, preventing fraudulent claims, and identifying process gaps that contribute to recurring claims.

Key Responsibilities :

1. Claims Validation and Verification :

• Review and validate the legitimacy of claims by analyzing package movement records thus identifying accurate claims allocation.
• Cross-check claim details against operational reports to ensure accuracy and consistency.
• Identify discrepancies or inconsistencies in the claim information and flag potential fraudulent claims.

2. Claims Dispute and Resolution :

3. Documentation and Reporting :

4. Compliance and Policy Adherence :

Key Qualifications :

Key Competencies :

2. 2 years of related work experience in claims management, dispute resolution, or customer service, preferably in an e-commerce environment.

3. Strong analytical skills to identify patterns, root causes, and propose solutions for recurring disputes.

4. Excellent communication and interpersonal skills to effectively interact with internal stakeholders.

5. Ability to work in a fast-paced environment, managing multiple claims simultaneously while maintaining a high level of attention to detail.

6. Familiarity with Lazada's platform and operations, as well as knowledge of e-commerce regulations and best practices.