IT Director

We are seeking a visionary and hands‑on leader of AVD / Network / Voice. This role is key to delivering seamless user experiences, high availability, and operational excellence across virtual desktops, voice platforms, and networks.

Key Responsibilities

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Drive cost‑efficiency and end‑user performance improvements across the virtual desktop estate.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD‑WAN, VPN, and Wi‑Fi.
• Lead network modernization and performance initiatives with a focus on resilience and uptime.
• Direct day‑to‑day IT operations including monitoring, incident management, change management, and capacity planning.
• Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
• Lead operational risk management and business continuity planning for infrastructure services.
• Oversee lifecycle management of IT assets.
• Implement and manage endpoint security, patching, and configuration standards across the enterprise.
• Drive user productivity initiatives including device standardization, self‑service tools, and automation.
• Manage IT support teams to provide timely and effective resolution of issues.
• Lead, mentor, and develop cross‑functional infrastructure and support teams.
• Foster a culture of innovation, accountability, and continuous service improvement.
• Serve as the escalation point for high‑impact incidents and major operational issues

Qualifications

AVD and cloud‑based desktop services

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