Virtual BDC Receptionist

Martin Management Group is seeking for Business Development Receptionist to join our team!

Responsibilities :

• Deliver inquiries / messages intended for other sales personnel and departments promptly.
• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally.
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
• Identify customer needs, clarify information, direct to the appropriate department.
• Identify and escalate customer service issues to supervisors.
• Follow scripts and procedures to ensure the highest level of customer service.

Requirements

50 words per minute at a minimum

Martin Management Group is an Equal Opportunity Employer

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