Global Director, Content Operations

Our mission is to open the door to the life-changing impact of education and help make education accessible for all. As a nimble growth stage start-up, we've emerged as the leading online education platform helping over 30 million learners and educators each month. has earned numerous awards and it has been recognized as one of the most transformational companies in EdTech, living up to our commitment to all learners: Breakthroughs Start Here. From students and educators in over 9,000 school districts that use , to working adults striving to complete their college degree or gain professional certifications, we empower them to reach their full potential. Our product is our impact! Across our college programs alone we have saved students over $200M in tuition and enabled tens of thousands to become nurses, teachers, accountants and more. Additionally, as part of our mission we’ve donated over $27 million across social impact programs to learners and educators.

requires vaccination and boosters for all employees and we work in a hybrid environment.

The Director of Content, Global Operations will grow and lead our content operation, which is responsible for planning and creating millions of pieces of educational content. We are looking for a leader with experience building and managing teams globally.

Responsibilities

• Drive global expansion and the creation of high-quality educational content through our network of thousands of freelancers
• Lead and develop talented, motivated content teams across the world and achieve high performance through building vision and delivering on stretch goals
• Champion responsible use of AI to impact efficiency and quality in content operations
• Evolve team structures and collaborate with product managers and leadership to align content needs and deliverables
• Problem solve using data to address process, efficiency, or quality opportunities

Requirements

• 7-10 years of leadership experience building and managing teams, preferably in ed tech or online content development
• Experience building, growing or running global operations
• Experience working with AI tools such as Chat GPT or Bard and developing ways to integrate those tools into our content operations process
• Strong understanding of SEO principles and tools
• Ability to be both a hands-on manager when required but also a strategic leader working with cross functional teams and leadership
• Experience leading content development within education, ed tech or scaled digital content

This role is based remotely in the Philippines.

At , we know that strong communities are built on the power of our diversity, and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized, including:

· Inc. Best Place to Work

· Fortune Great Places to Work – Best Workplaces in the Bay Area

· Golden Bridge Awards – Gold Winner, Corporate Social Responsibility

· San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work

provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements.

complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.