EG - Collections Specialist

Client Relationship Building

•  Responds to Clients and internal customers through various communication methods satisfying needs promptly and efficiently.
•  Maintain Client records and escalate matters as required to the State Credit Manager.
•  Client’s account, administrative and credit matters are understood and championed.
•  Work with client and other resources to understand the client’s key business processes and independencies and provide solutions compatible with Rentokil Initial offerings.
•  Work with Rentokil Initial functions to meet customer requirements and provide advice to Sales on contract and credit solutions.
•  Perform client visits to enhance relationship, seek feedback and identify improvements for the overall account management practises.
•  Prepare and reconcile spread sheets to support specific account, contract set ups and consolidations.
• Engage and educate clients to use electronic payment options.

 Map and document the account management process for nominated strategic clients.

Collections and Credit Control