IT Service Desk Analyst IT Service Desk Analyst (40000 / Taguig)
JK Network ServicesTaguig, National Capital Region, PHCOMPANY PROFILE : BPO company that provide an end-to-end BPO services to client globally.
Position : IT Service Desk Analyst
Company Industry : BPO
Work Location : BGC, Taguig
Work Schedule : Shifting schedule
Salary : Php 30,000-40,000
Work Set Up : On-site
JOB REQUIREMENTS :
College Graduate / Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills
JOB RESPONSIBILITIES :
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.
RECRUITMENT PROCESS : (ONLINE)
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Service Desk Analyst • Taguig, National Capital Region, PH