About the role
as a full-time Call Centre Agent for a non-voice account. This exciting opportunity offers the potential to earn up to 30,000 and a great chance to get hired. Based in ir park, Cebu, this role is a fantastic chance to develop your customer service skills and contribute to the success of a leading company.
What you'll be doing
Providing exceptional customer service through non-voice communication channels such as email, chat and social media
Resolving customer inquiries and complaints in a professional and timely manner
Maintaining detailed records of customer interactions and ensuring accurate documentation
Collaborating with cross-functional teams to identify and address customer needs
Continuously seeking opportunities to improve processes and enhance the customer experience
What we're looking for
Excellent written communication skills and the ability to articulate information clearly
Strong customer service orientation and a passion for delivering exceptional experiences
Proficiency in using various digital communication platforms and tools
Ability to work effectively in a fast-paced, collaborative environment
Commitment to continuous learning and professional development
What we offer
we are dedicated to creating a rewarding and fulfilling work environment for our employees. In addition to a competitive salary of up to 30,000, we offer a range of benefits, including :
Opportunities for career advancement and professional development
Flexible work arrangements to support work-life balance
Comprehensive health and wellness programs
Generous paid time off and holiday leave
Employee discount programs and other perks
Call Center Agent • cebu city, Cebu, PH