Senior IT Support Engineer

Job Description

This is a remote position.

Job Highlights :

• Contract : Independent Contractor
• Schedule : 8AM to 5PM Monday to Friday

Client Timezone :  UK Time (GMT / BST)

Client Overview

Be part of a forward-thinking UK-based Managed Service Provider (MSP) that’s setting new standards in IT support across multiple industries. With a diverse portfolio of 120+ clients ranging from recruitment agencies to educational institutions, this company is at the cutting edge of both cloud and on-premises technologies. As they expand their reach into government contracts, you’ll play a crucial role in shaping the future of IT services for a wide range of organizations.

Job Description

Take your IT career to new heights as a Second Line IT Support Specialist in this dynamic MSP environment. This role offers a unique opportunity to tackle complex technical challenges across a diverse range of client setups, from cloud-based infrastructures to specialized on-premises solutions. You’ll be at the forefront of maintaining and optimizing critical IT systems for businesses in various sectors, including finance and recruitment. If you’re ready to dive deep into advanced troubleshooting, system configurations, and cloud migrations, this position provides an excellent platform to showcase your expertise and drive your professional growth.

Responsibilities

Requirements

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_29369_JOB

Requirements

Requirements 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features Extensive hands-on experience with Intune for complex deployments and configurations Strong background in on-premises server technologies, especially in finance / accounting environments Working knowledge of Google Workspace and ability to compare features with Microsoft 365 Proficiency with Zoho CRM or similar advanced ticketing systems Exceptional problem-solving skills and ability to thrive under pressure Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis Passion for contributing to the company’s technical strategy and service improvement initiatives