Tech Support Specialist

Job Title : Customer technical support specialist

Organization :   GCE

Full or Part time :   Full

Location : PHILIPPINES

Position Overview : We are seeking a dynamic and experienced Customer Technical Support Specialist to join our team. The ideal candidate will join a team of technical support specialists dedicated to providing exceptional service to our customers. This role requires strong customer service skills, technical expertise, and a commitment to ensuring customer satisfaction.

Key Responsibilities :

• Provide technical support of the full Travelport product range.
• Work with the Team Leaders and Customer Technical Services Manager to set clear team goals and objectives and monitor performance against targets.
• Collaborate with cross-functional teams, including Commercial, Product Development and GCE, to address customer needs and improve service delivery.
• Assist with the implementation of strategies to enhance customer satisfaction and loyalty.
• Stay updated on industry trends and best practices in customer support and technical services.
• Service incidents from all channels including but not limited to; Phone, Web Submit, Chat, and Email.
• Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
• Promote Travelport self-service options to customers including MyTravelport.
• Attend regular team meetings, performance reviews, and training sessions to enhance own capabilities.

Who we are looking for in this role :

KPIs :

Why Join Us : Joining Travelport means being part of a team that values innovation, collaboration, and continuous improvement. You will have the opportunity to make a significant impact by driving process improvements and managing strategic projects that contribute to our overall success and growth in the travel technology sector. We offer competitive compensation, comprehensive benefits, and a supportive work environment where your ideas are encouraged, and your contributions recognized.

Travelport is an equal opportunity employer and values diversity in the workplace.