Website Manager

You will be an account manager for the websites of roughly 8-12 clients on our . This involves being a reliable and knowledgeable point of contact for these clients, responsible for managing all website inquiries, updates, and projects in a timely and efficient manner. Customer satisfaction is paramount as you will be working on our highest support tier. You will be responsible for proactively providing clients with a great service experience, understanding their personal preferences, website, and business, and maintaining a good relationship.

Job functions

Basic web development experience in WordPress / HTML / CSS is required to carry out simple updates yourself, as well as general understanding of more complex technical requests, e.g. JS / PHP, to coordinate larger projects with the team. Experience with WordPress plugins and integrations, e.g. WooCommerce, is required to troubleshoot and suggest solutions, especially with larger / more complex sites. You are also responsible for developing new ideas to improve and promote the Dedicated Support service, e.g. assisting with marketing materials. Responsibilities and Duties :

• Act as the main point of contact for roughly 8-12 clients in our website support division.
• Communicate with clients and manage requests via task boards, support helpdesk, and phone calls.
• Carry out basic website updates and development tasks (WordPress / HTML / CSS) and troubleshoot plugins, integrations, and solutions.
• Maintain good client relationships, time management, workload, and quality control for all clients under your portfolio.
• Set expectations and manage uncertainty and pressure from clients.
• Share ideas for improving the service.
• Improve processes to make working with clients and the Pronto team easier.
• Deploy proactive solutions for clients.

Qualifications and requirements

Technical Skill Requirements

Experience :

Specific skills :

Soft Skill Requirements

Conditions

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in South America, Philippines or Thailand.