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Online Reservations Assistant - Chat & Email Support Only

Orbit Recruiter PHPasig, National Capital Region, PH

30+ days ago

Job description

We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.

Key Responsibilities :

Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
Provide accurate and timely information about room availability, pricing, and policies.
Ensure high-quality customer service in all written interactions.
Record and update customer information and reservation details in internal systems.
Follow all company guidelines for quality and compliance.

Qualifications :

High school graduate (K-12 or Old Curriculum).

Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).

Excellent written English communication skills.

Strong attention to detail and customer-focused attitude.

Proficient in computer use and typing.

Willing to work onsite and on shifting schedules (weekends off).

What We Offer :

Weekends off (Monday to Friday schedule)

Paid training and onboarding support

Competitive salary plus incentives

Career growth and promotion opportunities

Friendly and professional working environment

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Email Chat Support • Pasig, National Capital Region, PH