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Head Of Strategic Communications And Client Marketing

BuscojobsAngeles, Davao Region, Philippines

9 hours ago

Job description

Head of Strategic Communications and Client Marketing

Job Description

As the Head of Strategic Communications and Client Marketing, you’ll design and drive client communication strategies, oversee online reputation management, create powerful case studies and testimonials, and build strong client engagement initiatives. This role leads high‑impact narratives in a global outsourcing environment.

Job Overview

Employment type : Full-time

Shift : Flexible shift

Work setup : Permanent WFH

Competitive Salary Package
Permanent WFH arrangement
HMO coverage with free dependent upon regularization
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses
Free 24 / 7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves (including 5 credits convertible to cash)
Mentorship and exposure to global leaders and teams
Diverse and supportive work environment

Responsibilities

Design and manage client communication programs

Collaborate with Marketing, Sales, Client Experience, and Product teams to communicate updates (product enhancements, process improvements, new tools)

Lead development of client case studies, including interviews, approvals, and content production

Manage client reference and testimonial database to support Sales and Marketing efforts

Secure and manage client consents for marketing use across owned and third‑party channels

Oversee presence on review platforms (Clutch, G2, Glassdoor, Google Business) and maintain brand reputation

Develop processes to collect client reviews and respond to feedback

Track sentiment and support online brand positioning in the outsourcing category

Qualifications

10+ years in client communications, customer marketing, or B2B content roles

Experience with global clients, preferably in outsourcing, SaaS, or tech‑enabled services

Experience managing review site strategy, case studies, or reference programs preferred

Outstanding writing, storytelling, and stakeholder management skills

Project management skills across global time zones

Strong interpersonal skills for client interviews and content collaboration

Familiarity with Microsoft 365, HubSpot, Salesforce, and project management tools (Asana). Knowledge of Clutch, G2, Glassdoor is a plus

Daily Tasks

Design and manage client communication programs

Collaborate with cross‑functional teams to communicate updates

Lead development of client case studies and testimonials

Manage client reference database and obtain marketing consents

Maintain presence on review platforms and manage brand reputation

Track sentiment and support brand positioning

Note : This refined description consolidates the core information from the original posting while removing unrelated boilerplate and duplicative sections. It preserves responsibilities and qualifications and presents them in a clear, tag‑compliant format suitable for publication.

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