Sales Support Specialist

🌟 We're Hiring : Sales Support Specialist! 🌟

Job Summary :

Managing assigned and new business in the Technology Sourcing (IT procurement) pillar for a portfolio of customers. This includes driving profitability through the quotation and buying process as well as providing our clients with exemplary customer service.

📍 Location : Taguig, Philippines

⏰ Work Mode : Work From Office

💼 Role : Sales Support Specialist

Responsibilities :

Ensure all quotations are completed within required SLAs with an emphasis on accuracy and margin maximization. All quotations must be processed in the ERP prior to submission to the client.

Liaise and negotiation with vendors and distributors to determine the best available deals for the client and source best buy price to increase sales margins.

At all times aim to secure deal registration and ensure they are accurately entered and incorporated into the quotation.

Working with Sales Administration to ensure that all client Purchase orders are processed accurately and within SLA.

Weekly forecasting and pipeline management to manage sales growth in relation to Technology Sourcing (IT procurement) opportunities.

Develop and maintain strong business relationships with the key contacts and decision-makers within assigned accounts.

Ownership and management of client Buffer stock account, including periodic client engagement and forecasting.

Ownership and management of client backorder report updates and consistent ETA updates to clients.

Ownership of backorder management ensuring all orders are shipped and invoiced as soon as available.

Develop and maintain solid relationships with multiple vendors and distributors.

Stay up to date with vendor activity, maintaining an understanding of latest technology releases, new product ranges and best value pricing.

Continually monitor and evaluate vendor performance, including (but not limited to) : price, quality of service and products, speed of delivery.

Address and resolve any issues, to ensure that Ethan provide the highest quality service to our customers.

Work with internal departments including Finance, Logistics and Warehouse and Sales Administration to provide accurate and timely responses to customer queries regarding orders and quotes.

• Work closely with the Finance team to manage past due invoices to resolution, ensure proper collections and follow up on debtors;
• Commit to maintaining strong product specification knowledge, staying up to date with latest technologies, new product releases and trends in the IT procurement space.

Achieve personal KPIs and GP targets at all times;

Other duties as may be delegated by Senior Management from time to time; and

Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.

Technical Skills :

Computer literate, with intermediate skills in Microsoft Office Suite (Outlook, Excel and Word in particular);

Strong data entry skills;

Specialist knowledge and understanding of IT products and services;

Strong negotiation skills, with an ability to influence decisions and outcomes;

Strong Microsoft Dynamics AX skills

Qualifications :

With 3-5 years of experience in Operational, Customer Service or administrative experience is highly advantageous.

Proven ability to successfully manage and enhance customer relationships

Tertiary education is preferred

Personal Attributes :

Exceptional organizational and time management skills with high attention to detail;

Strong work ethic, can-do attitude and proven experience towards meeting and exceeding KPIs;

Excellent personal presentation and professionalism.

Exceptional communication and relationship building skills;

A passion for customer service and an ability to ask the right questions to determine customer requirements.

Commercial awareness and an entrepreneurial attitude.

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