This job offer is not available in your country.
Onsite Manager (BPO - Telco Account)
DEMOPOWER PHILIPPINES INC.Pasig City, National Capital Region, PH30+ days ago
Job descriptionLead and manage daily operations of the contact center, ensuring service levels, quality standards, and KPIs are consistently met or exceeded. Review and analyze operational data and trends to drive informed decision-making and strategic planning. Coach, mentor, and develop team members to maximize performance, engagement, and professional growth. Conduct workforce planning and capacity management to meet staffing requirements. Maintain proactive supplier engagement, track supplier issues, and ensure timely and effective resolution. Prepare and present operational reports to senior leadership with actionable insights and recommendations. Uphold compliance with internal SOPs, data security protocols, and documentation standards.
Qualifications :
- Candidate must possess a Bachelor's / College Degree.
- Minimum of 5 years experience as an Operations Manager in a BPO / contact center environment, preferably across multiple sites or geographies.
- Proven track record in managing diverse lines of business, demonstrated success in achieving SLAs and building high-performance teams.
- Strong background in performance management and service delivery improvement.
- Willing to work in Ortigas, Pasig
ELIGIBLE FOR HMO AFTER 6 MONTHS TENURE
Create a job alert for this search
Account Manager • Pasig City, National Capital Region, PH