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Reports and Data Delivery Specialist
Reports and Data Delivery SpecialistR1 • Taguig, Manila, Philippines
Reports and Data Delivery Specialist

Reports and Data Delivery Specialist

R1 • Taguig, Manila, Philippines
17 days ago
Job description

Key Responsibilities :

Data Reporting & Visualization

  • Prepare and distribute daily weekly and monthly performance reports covering key metrics such as call volumes service levels productivity and efficiency indicators.
  • Develop interactive dashboards and scorecards to monitor agent team and campaign performance.
  • Provide trend analysis and actionable insights to help leaders make informed decisions.

Data Integration & Quality Assurance

  • Aggregate data from multiple platforms (CRM dialer WFM ACD HRIS) into unified reporting structures.
  • Validate and reconcile data inconsistencies to maintain accuracy and reliability.
  • Implement automation for recurring reports to reduce manual effort and minimize errors.
  • Business Support & Insights

  • Collaborate with Operations Workforce Management and Quality teams to identify performance gaps and improvement opportunities.
  • Deliver real-time and historical data insights to support strategic planning and operational adjustments.
  • Monitor contractual KPIs and proactively flag potential risks to service level agreements.
  • Process Optimization

  • Evaluate current reporting processes and recommend enhancements or new tools for efficiency.
  • Document and standardize reporting workflows to ensure scalability and continuity.
  • Skills & Competencies

    Technical Expertise

  • Advanced proficiency in Microsoft Excel (pivot tables formulas macros).
  • Skilled in creating reports and dashboards using Power BI Tableau or similar tools with a solid grasp of data visualization best practices .
  • Working knowledge of SQL for data extraction and manipulation.
  • Familiarity with CRM dialer systems and workforce management tools.
  • Core Competencies

  • Strong analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Ability to communicate complex data in a clear concise manner.
  • Effective time management and ability to meet tight deadlines.
  • Preferred Qualifications

  • Bachelors degree in Business Analytics Statistics Computer Science or related field.
  • Minimum 2 years of experience in reporting analytics or MIS roles.
  • INTERNAL APPLICANTS :

  • Must be a regular employee.
  • Minimum of 6 months tenure in current role.
  • Not enrolled in a Performance Improvement Plan.
  • With a Performance Rating of Consistently Meets Performance and above
  • Must not have Ethics Point case / s Data Privacy nor Employee Relations disciplinary record / s in the past 12 mos until prior promotion effective date
  • Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

    Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

    Whats in it for you

    Competitive Total Rewards Package

    Target variable incentives

    Medical Plan (HMO) from Day 1 of employment with free dependents

    Life insurance

    Paid Time-Off Benefits

    Sick Leave Conversion

    Night Differential offered

    Employee Referral Program

    All Mandatory Statutory Benefits

    R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and / or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

    Visit us on Facebook : #AllTogetherBetterinR1PH

    Required Experience :

    IC

    Key Skills

    GIS,Computer Data Entry,Facilities Management,ADMA,Fleet,Key Account

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Reports and Data Delivery Specialist • Taguig, Manila, Philippines

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