Call Center Agent No BPO experience Food Delivery Account

Job Description

We are looking for Customer Service Representatives who will serve as the first point of contact for customers. You will assist customers with inquiries, provide solutions, and ensure excellent service at all times.

Key Responsibilities :

Handle inbound customer inquiries via phone, chat, or email

Provide accurate information about products, services, or processes

Resolve customer concerns efficiently and professionally

Document customer interactions and resolutions accurately

Escalate complex issues to supervisors when necessary

Meet quality, customer satisfaction, and productivity metrics

Requirements

High School or Senior High School Graduate (College level or graduate is a plus)

Good English communication skills

Strong customer service and problem-solving skills

Basic computer skills and ability to multitask

Willing to work onsite in Metro Manila

Amenable to shifting schedules