Customer Service / Marketing Specialist - 56214347408

Customer Service & Marketing Operations Specialist

Location : Remote (Philippines or LATAM)

Start Date : Late February

Reports to : Customer Service Manager

The Mission : Support, Engage, and Optimize

We are looking for more than a traditional support agent. This role combines customer service with light marketing and operational responsibilities.

You will spend a large portion of your time delivering a high-quality customer experience, while also supporting the marketing team with CRM management, email campaigns, and basic landing page updates. This is an ideal opportunity for a strong customer service professional who wants to grow into e-commerce operations or marketing.

Key Responsibilities

Customer Support Excellence

Manage inbound inquiries via email, chat, and phone

Resolve customer issues and process orders

Turn challenging situations into positive customer experiences

CRM Management

Maintain and update customer records

Ensure tags, segments, and profiles are accurate

Support targeted marketing initiatives through clean data

Email Marketing Support

Assist with drafting and scheduling customer emails

Verify links, formatting, and overall accuracy before sending

Ensure communications align with brand tone and standards

Landing Page Coordination

Help create and edit simple landing pages for promotions or launches

Make basic updates within website or e-commerce platforms

Cross-Functional Collaboration

Work with Marketing and Sales teams to identify customer pain points

Suggest improvements to messaging, processes, or site experience

Required Skills & Qualifications

Experience

2–4 years in customer service, administrative, or support roles

E-commerce experience preferred

Marketing & CRM Exposure

Familiarity with marketing platforms such as Klaviyo, Mailchimp, or HubSpot

Basic understanding of CRM structure and segmentation

Technical Aptitude

Comfortable navigating website backends (e.g., Shopify, WordPress)

Able to make simple updates without developer support

Communication Skills

Near-native English, both written and spoken

Professional, friendly, and brand-appropriate tone

Work Style

Proactive and solutions-oriented

Comfortable working independently in a remote environment

Interested in expanding into marketing or operations

Why Join This Role

Clear path into marketing and e-commerce operations

Supportive manager focused on training and development

Stable, long-term remote opportunity