Endpoint Engineer

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities :

As an Endpoint Engineer, you will play a critical role in maintaining, monitoring, and supporting global IT systems and infrastructure. You will lead multiple projects, providing technical guidance to Endpoint and Systems Administrators, while ensuring the reliability, security, and performance of enterprise computing platforms.

You will be responsible for designing, building, and optimizing the systems operating environment—including servers, storage, and backup solutions—to meet evolving business needs. Your expertise will span across technologies such as Windows, Linux, VMware, Active Directory, DNS, and DHCP. You will also manage access controls, security applications, and system backups, ensuring a secure and highly available environment. This role demands strong troubleshooting skills for complex hardware, software, and basic network issues. You will analyze system failures, respond to incidents, and execute contingency plans to maintain operational continuity. Additionally, you will support 24 / 7 operations, lead disaster recovery efforts, and manage off-site storage processes.

Success in this role requires excellent communication and collaboration skills. You will work closely with system users, technical teams, and vendors, providing expert support and training as needed. A strong customer service orientation and a proactive approach to problem-solving are essential.

QUALIFICATIONS :

Bachelor’s degree in Computer Science, Information Technology, or related technical field

Minimum of 5+ years of hands-on experience administering enterprise-level servers and IT infrastructure.

At least 5+ years of experience designing, configuring, deploying, and optimizing server hardware and operating environments.

5-7 years of progressive experience in information technology, with a focus on endpoint systems and enterprise computing platforms.

Continuation of Major Responsibilities :

PROJECT PLANNING :

Leads or consults short- and long-term project planning efforts with team members, clients and other IT groups.

Develops cost / time estimates.

Documents discussion and agreements.

TECHNICAL REQUIREMENTS :   Works with systems engineers to understand technical requirements.

DESIGN / DEVELOP :   Integrates solutions with other applications and platforms outside the framework.

MAINTENANCE :

Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

Develops strategies to manage the frequency of appropriate support package / patch application.

Monitors health of systems and provides appropriate recommendations, when required.

ADMINISTRATION :

Coordinates and validates activities.

Manages user access to, systems, servers, and files.

Administers the setup of new profiles, creates and updates access permissions and maintains user accounts.

Installs, configures and maintains system hardware and software components.

Maintains tracking and configuration documentation and plans.

Supervising the installation of system upgrades and service packs.

Determines if inactive accounts should be deleted.

Administers Storage Area Network (SAN).

PERFORMANCE MONITORING :

Supervises the monitoring procedures and evaluates problems identified by team members.

Ensures that capacity workload modeling and availability analysis is performed.

Monitors system-operating capacity in terms of disk space, tape storage, memory and CPU utilization.

Reviews performance and control reports.

Recommends settings changes to the operating system to improve performance and reliability.

Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management.

TESTING :

Leads or provides technical direction for the planning, designing, and execution of testing efforts.

Ensures that tests evaluate all possible impacts on the current infrastructure or application.

CONTINUOUS IMPROVEMENTS :

Recommends performance metrics.

Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.

SYSTEM JOB SCHEDULING :

Translates business and technical requirements to develop automation specifications that span more than one business area.

Updates job schedule based on current priorities and special handling requests.

Ensures reliability and availability of platforms.

Schedules maintenance and repairs.

COMPUTER OPERATIONS :

Coordinates production job processing.

Ensures that maintenance procedures are executed.

Updates job schedule based on current priorities and special handling requests.

Operates computer hardware systems and related peripheral equipment.

Monitors systems on a 24x7 schedule.

Performs maintenance procedures.

Validates input and output data for completeness and accuracy.

Analyzes job processes and recommends improvements.

Reviews historical data for trend analysis.

PRODUCTION SUPPORT :

Coordinates problem resolution among team members.

Documents, monitors, reports, and manages the resolution of systemic issues.

Works with Systems Engineers and Architects when issues appear systemic or cannot be resolved.

Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Documents problem status and resolution.

Develops checklists and scripts for resolving routine problems.

SECURITY :

Works with IT Security, where needed, in investigations and / or audits of systems.

Analyzes audit trails to detect systematic security violations.

Reports security issues when appropriate.

Ensures security requirements are adhered to.

BUSINESS CONTINUITY :

Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs.

Performs data image archiving.

Performs off-site storage procedures.

Verifies that system backups run successfully.

POLICIES, PROCEDURES, AND STANDARDS :   Ensures compliance with policies, procedures and standards.

SERVICE LEVEL AGREEMENTS (SLAs) :   Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met.

DOCUMENTATION / USER GUIDES :

Writes, reviews and / or maintains technical documentation for product environments.

Ensures documentation is developed and maintained.

COMMUNICATIONS / CONSULTATION :   Supports and participates in the formal reporting of project status.

COACHING / MENTORING :   Provides coaching and guidance to team members.

RESEARCH / EVALUATION :   Evaluates future technologies and makes recommendations.