System Support Analyst

Job Description

The call center nurse will serve as the virtual study coordinator for PIs (Principal Investigators) and patients participating in pregnancy registries and other observational trials. The call center nurse will be the primary contact for patients and HCPs participating in a registry. As a call center nurse, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals. Some of the duties include (but are not limited to) :

• Providing information and follow up to incoming calls and emails per project direction
• Administering informed consent verbally or online
• Following up with patients and or HCPs per protocol
• Collecting and entering data in the study electronic data capture system (EDC) per protocol
• Recognizing and escalating any AE / SAE according to protocol
• Resolving any data queries
• Maintaining investigator site file as necessary Qualifications :
• Qualified candidates must have a bachelor’s in science nursing (BSN) with 2+ years’ experience, OBGYN experience a plus.
• Previous experience in clinical trials or real world (phase 4) observational research
• Fluent in English
• Working knowledge of the principles of Good Clinical Practice (ultimately, they will need to pass GCP certification)
• Good skill in using MS Windows and Office applications such as Excel, Outlook and Word.
• Excellent interpersonal skills
• Ability to pay close attention to detail
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at