BPO Associate Trainer (BGC, Taguig) - Onsite

About the job : Associate Trainer (BGC Taguig) | Onsite

Work Setup : Onsite (BGC Taguig)

Shift : Shifting Schedules

Benefits :

Quarterly performance bonus.

Outstanding career development opportunities and fast-track career progression.

Enjoy a fair work-life balance.

HMO and life insurance for the employee and 2 dependents for free.

Responsibilities :

Training Needs Analysis : Ability to extend follow-up support on the floor to sustain learning and improve performance.

Curriculum and Course Design : Demonstrates end-to-end understanding of course design methodologies.

Content Development : Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

Course Delivery : Possesses effective delivery / training techniques and methods.

Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills :

CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture

Technology Functional Knowledge : Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.

Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stakeholders

Profile Screening Criteria / Checks : Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

Requirements :

Graduate of any 4-year course.

At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry.

Preferably with a background or knowledge in tech support.

Excellent oral and written communication.