Customer Service Representative - Call Center Agent

Job Description :

We are currently seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives at our Cebu I.T. Park office. This role offers an excellent opportunity for candidates who are passionate about delivering outstanding customer experiences and who thrive in a collaborative, fast-paced environment.

As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving concerns, and providing accurate information through various communication channels. Your ability to engage with customers in a courteous and professional manner will be essential to ensuring high levels of satisfaction and service excellence.

Qualifications :

Educational Background :

High School Graduate (Old Curriculum)

Senior High School Graduate

College Graduate (any course)

Experience :

Open to candidates with or without prior experience in the BPO (Business Process Outsourcing) industry

Required Skills and Competencies :

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Ability to manage customer interactions with professionalism and patience

Adaptability to a dynamic and fast-paced work environment

Collaborative mindset with a positive and proactive attitude

Compensation & Benefits :

Competitive monthly salary of ₱26,000

Health Maintenance Organization (HMO) coverage

Night differential pay

Performance-based incentives

If you are committed to providing exceptional service and are looking to grow within a supportive and professional setting, we invite you to apply and become a valued member of our team.