Job descriptionInterpersonal communication skills to ensure positive interactions with customersAnalytical and problem-solving skills to diagnose problems and recommend effective solutionsMultitasking and organizational skills to work on multiple issues at one timeActive listening and communication skills to provide concise answers to inquiriesTime-management skills to respond to customer emails, calls and web chat messages promptlyTeamwork skills to collaborate with representatives and coworkers in other departmentsAbility to remain upright and stationary for long periods during a shiftTechnical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs