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Customer Service Representative

Customer Service Representative

Sapient BPOQuezon City, National Capital Region, PH
28 days ago
Job description
  • Interpersonal communication skills to ensure positive interactions with customers
  • Analytical and problem-solving skills to diagnose problems and recommend effective solutions
  • Multitasking and organizational skills to work on multiple issues at one time
  • Active listening and communication skills to provide concise answers to inquiries
  • Time-management skills to respond to customer emails, calls and web chat messages promptly
  • Teamwork skills to collaborate with representatives and coworkers in other departments
  • Ability to remain upright and stationary for long periods during a shift
  • Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
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    Customer Service Representative • Quezon City, National Capital Region, PH