ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities
- Complete and submit prior authorization forms accurately and efficiently.
- Research medications and treatments using trusted online resources, including Google and clinical databases, to understand their use and relevance to requests.
- Communicate with healthcare providers and insurance companies to gather and verify information as needed.
- Track and follow up on submitted authorizations to ensure timely approvals.
- Maintain accurate records of all authorization requests and outcomes.
Requirements
At least 6 months BPO experience handling a US Healthcare AccountKnowledge in submitting and processing Prior-AuthorizationGood verbal and written English skillsWilling to work onsite in Makati or MandaluyongAmenable working night shiftBenefits
What can we offer you?
Competitive salary and benefitsHealth Insurance with free dependents10%-night differentialAttendance BonusPaid time offConvertible to cash leave creditsPerformance AppraisalWork-life balanceA focus on growing your career path with usWe encourage you to follow your passions and learn new skillsOur Commitment To You
Strong culture and values-driven leadershipWe create opportunities for you to learn and grow at any stage of your careerContinuous learning and innovationWe foster an all-inclusive environment where everyone thrives