Senior Operations Director (Healthcare Campaign)

We are looking for experienced Senior Operations Director with expertise in handling healthcare provider and payer campaigns.

This role will oversee the strategy, growth, and day-to-day operations of our healthcare BPO vertical, ensuring optimal performance, client satisfaction, and adherence to industry regulations.

Key Responsibilities :

Strategic Leadership :

Develop and implement strategic plans for the healthcare BPO sector, ensuring alignment with overall company goals.

Lead innovation initiatives for improved clinical process optimization.

Operational Oversight :

Manage day-to-day operations of healthcare provider and payer campaigns, ensuring efficiency and client satisfaction.

Monitor key performance indicators (KPIs) and implement measures to improve them.

Team Management and Development :

Lead and mentor a team of managers, ensuring their growth and consistent performance.

Foster a culture of continuous learning and improvement within the team.

Client Relations :

Establish and maintain strong relationships with existing clients.

Collaborate with the sales team for new client acquisition and onboarding.

Address and resolve client concerns efficiently, ensuring high retention.

Compliance & Quality Assurance :

Ensure adherence to industry-specific regulations, including HIPAA and other data privacy standards.

Oversee quality assurance processes, ensuring high standards are consistently met.

Financial Management :

Oversee the budget for healthcare campaigns, ensuring profitability.

Implement cost-saving measures without compromising service quality.

Business Development :

Stay updated with industry trends to identify new opportunities and challenges.

Collaborate with other departments for cross-functional projects and initiatives.

Qualifications :

Bachelor's degree in Business, Healthcare Management, or related field; Master’s degree preferred.

Minimum of 10 years of experience in BPO operations leadership role.

Proven experience in managing healthcare provider and payer campaigns.

Strong understanding of healthcare industry regulations, including HIPAA.

Exceptional leadership and team management skills.

Excellent communication, negotiation, and interpersonal skills.

Strong analytical and problem-solving abilities.

Ability to thrive in a fast-paced, challenging environment.

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