Customer Service Representative (Remote)

Michael & Associates is a prominent criminal defense law firm based in Austin, Texas, representing clients statewide in a diverse range of cases, from minor theft offenses to serious felonies. We are committed to delivering outstanding, premium legal services while maintaining the highest levels of professionalism, accuracy, and client support.

As we embark on an exciting phase of growth, we are keen to invite passionate individuals from the Philippines to join our expanding international support team. If you strive for excellence, have a keen attention to detail, and harbor a strong commitment to justice, we would love to connect with you!

About the Role

We are seeking a diligent and detail-oriented Legal Assistant to support our attorneys in providing exceptional service to our clients. This opportunity is ideal for someone who prioritizes accuracy, efficiency, and organization, and who aims to become part of a dynamic, high-performing legal team.

Key Responsibilities

• Legal Document Preparation & Filing: Draft, proofread, and file various legal documents with precision, ensuring compliance with court rules and deadlines.
• Evidence Review: Organize, analyze, and summarize evidence and case materials to assist attorneys in building strong defenses.
• Billing & Administrative Support: Handle billing procedures, prepare and send invoices, and perform general administrative tasks to keep the legal process running smoothly.

Why Join Us

• Work with a top-tier U.S. law firm from the comfort of your home.
• Collaborative, respectful culture that values your contributions and growth.
• Professional development opportunities and skill-building in U.S. legal procedures.
• Stable, long-term position with competitive pay and room for advancement.

Requirements

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection.
• Must be amenable to working night shifts and overtime.
• Impress us with your resume! Please submit your updated version.

This is an established firm with extensive experience employing individuals in long-term, full-time roles of 40+ hours per week. We view this team member as a vital part of our organization and are committed to providing the training and support needed to ensure a smooth and successful onboarding process.

Benefits

• Salary Range: $6 – $7 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!
• Career Growth – Unlock opportunities for advancement and professional development.
• Innovative Culture – Thrive in a collaborative, inclusive environment that values creativity and new ideas.