Technical Support AgentHRTX • Philippines
Technical Support Agent
HRTX • Philippines
1 day ago
Job descriptionDelight customers by providing timely, expert advice Act as the first level of support for questions, issues, and common tasks Prioritize cases and respond to inquiries with speed and precision Use written and verbal communication to resolve complex, technical issues Support the overall objective of Medallia Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and / or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
Qualification
- Associate Degree Holder or Bachelor's Degree Holder (Please note that we cannot process high school and college undergraduates for this role)
- Minimum 1-3 years of experience in a customer-focused, support environment
- Has experience in providing support via email and phone
- REQUIRED - Work experience in troubleshooting SaaS applications
- REQUIRED - Work experience with JavaScript, HTML, and XML
- Experience with Salesforce.com Service Cloud knowledge a plus
- Excellent Communication Skills
- Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
- Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
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Technical Support Agent • Philippines
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